Shared inbox software for every channel — not just email
Stop losing messages between six apps. Sakhi.Chat pulls WhatsApp, Instagram, Messenger, Telegram, Viber, email and website chat into one team inbox — with AI answering the routine 80% first.
The problem with six inboxes
Customers message wherever is convenient for them: Instagram today, WhatsApp tomorrow, email for the invoice. Each channel ships its own inbox, so context scatters, two teammates answer the same message, and the customer who waited three hours buys elsewhere. A shared inbox fixes ownership; an omnichannel shared inbox fixes the whole problem.
What you get in one place
- Every conversation, one stream — with channel badges so you always know where the reply goes.
- One history per customer across channels — no more "starting over".
- Assignment & routing rules — by channel, keyword or tag; round-robin or named owner.
- Internal notes and @mentions — discuss privately inside the thread.
- Built-in CRM — contacts, tags, lead scores and order history attached to every chat.
- Mobile agent app — take handovers and reply from anywhere.
AI first, humans in charge
What makes this shared inbox different is who answers first. The AI — trained on your own business content — resolves the repetitive majority instantly and around the clock, then hands over to your team the moment judgment is needed. Your people spend their day on the conversations that deserve people. Read the full breakdown in our omnichannel guide, or see everything on the features page.
Frequently asked questions
What is shared inbox software?
A shared inbox lets a whole team work customer conversations from one place instead of forwarding emails and switching apps. Sakhi.Chat extends the idea beyond email: WhatsApp, Instagram, Messenger, Telegram, Viber, email and website chat all land in the same stream, with assignment and full history.
How is Sakhi.Chat different from an email-only shared inbox?
Email-only tools organise one channel. Sakhi.Chat unifies every messaging channel your customers actually use, keeps one history per customer across them, and puts an AI assistant on the front line so most questions are answered before a teammate ever opens them.
Can I assign conversations to teammates?
Yes — manual assignment plus routing rules that match on channel, keyword or tag and assign round-robin or to a specific person. Unread counts and takeover make ownership explicit.
Does it include a CRM?
Yes. Every chatter becomes a contact with name, phone, email, tags, lead score and conversation history — no separate tool or copy-paste.
What does it cost?
Plans start at $9.99/month with every channel included, and there is a 15-day free trial with no credit card required.