Sakhi.Chat Features — AI Inbox, Lead Qualification, Automation & API
Everything your team needs
to reply faster
AI drafts, a shared inbox, routing, and analytics — all in one place.
Shared Team Inbox
WhatsApp, website, Messenger and Instagram in one organised inbox — with queues, assignment, internal notes and @mentions. Nothing falls through the cracks.
AI Replies & Suggestions
The AI answers from your FAQs, docs and website 24/7 — and drafts a suggested reply your agents can edit and send in one click.
Lead Qualification & CRM
Every conversation is scored hot/warm/cold with intent and budget signals, and a built-in contact record keeps history, tags and custom fields in one place.
Auto-Tagging, Sentiment & Languages
Conversations are tagged by topic and sentiment automatically, and the AI detects each customer’s language and replies in it — your team stays in English.
Automation That Works For You
Visual flow builder, WhatsApp broadcasts to opted-in segments, and timed drip sequences — plus knowledge-gap detection that learns what to add next.
Assignment, Routing & Roles
Auto-assign by channel, keyword or round-robin, with Owner/Admin/Agent/Read-only roles and permissions enforced everywhere.
Appointments, Hours & CSAT
AI appointment booking, business-hours away messages, and post-chat CSAT surveys — measured back to you in analytics.
Advanced Analytics & Public API
First-response and resolution times, AI deflection rate, busiest hours and CSAT — plus a REST API and signed webhooks to plug into your stack.
Secure & Reliable
Encrypted tokens, signature-verified webhooks, GDPR compliant and 99.9% uptime. Built for teams that can’t afford a missed message.
All your channels.
One shared inbox.
Your customers message you on WhatsApp, your website, Facebook Messenger, Instagram, Telegram, Viber, and email. Sakhi.Chat brings every conversation into one workspace — no tab-switching, no missed replies.
End-to-End Encryption
All messages encrypted in transit and at rest.
GDPR Compliant
Full data sovereignty and user privacy controls.
99.9% Uptime SLA
Infrastructure your customers can always depend on.