1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the site function, remember your preferences, and understand how you use it.
We also use similar technologies — including local storage and session storage — that work like cookies. References to "cookies" in this policy include all such technologies.
2. How We Use Cookies
SakhiChat uses cookies to:
- Keep you signed in to your account.
- Remember your preferences (e.g. selected business, dashboard settings).
- Detect and prevent fraud, abuse, and security incidents.
- Process payments securely through Stripe.
- Understand how the Services are used so we can improve them.
We do not use cookies for advertising or for cross-site tracking.
3. Types of Cookies We Use
3.1 Strictly necessary cookies (always active)
These cookies are essential for the Services to function. Without them, you cannot sign in, access your dashboard, or make payments. They do not require consent.
| Cookie | Purpose | Duration |
|---|---|---|
token | Authentication — keeps you signed in | 7 days |
selectedBusinessId | Remembers which business workspace you have open | Persistent (until cleared) |
| Stripe cookies | Fraud prevention during checkout | Set by Stripe — see their cookie policy |
3.2 Functional cookies
These remember your choices and preferences to give you a personalised experience.
| Cookie | Purpose | Duration |
|---|---|---|
| UI preferences (local storage) | Remembers UI state — sidebar, last-viewed pages | Persistent |
3.3 Analytics cookies
We use Microsoft Clarity to understand how the Services are used (page interactions, aggregated usage patterns, and session diagnostics). Clarity only loads after you consent to analytics cookies in our cookie banner — if you decline (or make no choice), it never loads and sets no cookies.
You can change your choice at any time via the "Open cookie preferences" button in section 5 below. Clarity's own practices are described in the Microsoft Privacy Statement. We do not use cross-site advertising trackers. If we add other analytics tools in future, this policy will be updated and (where required) consent will be requested.
4. Third-Party Cookies
Some cookies are set by third-party services we integrate with:
- Stripe — for payment processing and fraud prevention.
- Google — when you sign in with Google OAuth, Google may set cookies on its own domain.
- Microsoft Clarity — analytics cookies (e.g.
_clck,_clsk), set only after you consent to analytics (see section 3.3).
We do not control third-party cookies. Their use is governed by the privacy policies of each provider.
5. How to Manage Cookies
5.1 Your consent choices
You can change your cookie choices for this site at any time — withdrawing consent is as easy as giving it:
5.2 Browser settings
You can control cookies through your browser settings. Most browsers let you:
- See what cookies are stored and delete individual ones.
- Block third-party cookies.
- Block all cookies (note: this will break sign-in and many features).
- Open private/incognito windows that don't persist cookies.
Browser-specific instructions: Chrome, Firefox, Safari, Edge.
5.3 Consent banner (where required)
When you visit our website from a region that requires cookie consent (such as the EU or UK), you'll see a banner letting you accept or reject non-essential cookies. Strictly necessary cookies are always set — they're required for the Services to work.
If you previously allowed analytics and want the change to take effect immediately (including stopping any analytics script already loaded on this page), use this reset — it clears your saved choice and reloads:
5.4 Logging out
Signing out of your account will clear your authentication cookie. Other functional cookies remain unless you clear them through your browser.
6. Do Not Track
Some browsers send a "Do Not Track" (DNT) signal to indicate you do not want to be tracked. Currently, we do not respond to DNT signals because there is no industry consensus on how to interpret them. We do not engage in cross-site behavioural tracking regardless of DNT status.
7. Changes to This Policy
We may update this Cookie Policy from time to time. The "Last updated" date at the top of this page reflects when changes were made. For material changes, we will give reasonable notice (e.g. by email or via the consent banner) before they take effect.
8. Contact Us
Questions about our use of cookies?
- Email: support@sakhichat.com
- See also: our Privacy Policy