Frequently asked questions
Everything you need to know before getting started.
Under two minutes. Create a workspace, add your knowledge base content — FAQs, a website URL, or uploaded docs — paste one line of code, and you're live and answering customers.
No. The free trial needs no credit card. Add payment details only when you decide to upgrade to a paid plan.
Website chat, WhatsApp Business, Facebook Messenger, and Instagram DMs are all live today.
Yes — instantly, with one click. Agents can take over any conversation at any time, and the AI will proactively flag conversations that need human attention.
Add FAQs manually, upload documents (PDF, DOCX, TXT), or give it your website URL to scrape. The AI uses all of it to draft accurate answers to customer questions.
Yes. Enable appointments for your business and the AI will detect booking requests in chat, offer your available time slots, and confirm the booking — your team manages everything from the dashboard.
Yes. Every conversation is scored hot/warm/cold with the intent and any budget signal, and a built-in CRM keeps the contact’s details, tags and past conversations together. Agents can re-qualify any chat on demand.
Yes. The AI detects each customer’s language and replies in it automatically, while your agents keep working in English. Conversations are also auto-tagged by topic and sentiment.
On Pro and above you can send approved WhatsApp template broadcasts to opted-in segments, build timed drip sequences, and manage templates — all with opt-out respected and per-recipient delivery tracking.
Yes. The visual flow builder (Enterprise) lets you trigger flows by keyword, new conversation or channel, ask questions, branch on answers, tag/assign, hand over to a human, or fall back to AI — no code required.
Yes (Enterprise). Generate hashed API keys to list and reply to conversations programmatically, and subscribe to signed webhooks for new conversations, new messages and handovers.
Yes. Assign Owner, Admin, Agent or Read-only roles with a permission map enforced on every action, and route conversations automatically by channel, keyword or round-robin.
Yes — every paid plan has a yearly option at roughly 17% off (about two months free). Use the Monthly/Yearly toggle on the pricing page, and switch cycles anytime from your billing settings.
All data is encrypted end-to-end in transit and at rest. We're fully GDPR compliant, never sell your data, and provide data deletion and export tools on request.
Ready to launch?
Transform your customer
messaging today.
Join thousands of teams who've cut response time and boosted satisfaction with Sakhi.Chat.
