The AI chatbot for customer service that knows your business
Sakhi.Chat answers your customers instantly — on your website, WhatsApp, Instagram, Messenger, Telegram, Viber and email — using AI trained on your own content, with a human one tap away.
Why customer service is the best first job for AI
Most support conversations are the same fifteen questions: hours, prices, availability, delivery, booking. They arrive at all hours, on every channel, and every unanswered one is a customer deciding you were too slow. An AI chatbot for customer service clears that repetitive majority in seconds — and a small team suddenly serves like a big one.
Grounded in your content, not generic answers
Sakhi.Chat builds a knowledge base from your website, uploaded documents and manual entries, and the AI answers only from that knowledge. When it does not know, it says so and offers a human — no invented answers. Training is no-code: point it at your site, upload a price list, done. Knowledge-gap detection then shows you exactly which real customer questions it could not answer, so the bot gets smarter every week.
Automation that does things, not just says things
- Order capture — items, quantities and special requests become structured orders.
- Appointment booking — offers open slots and confirms times.
- Lead qualification — captures name and contact naturally, scores intent hot/warm/cold into the built-in CRM.
- Multilingual replies — answers in the language the customer wrote in.
- Auto-tagging & sentiment — conversations arrive pre-organised.
Humans stay in charge
Every conversation lives in one shared inbox with assignment, routing rules, internal notes and unread tracking. Handover is visible and instant — the AI steps back the moment a customer asks for a person, and your team gets the full context. Explore all capabilities on the features page, or read how AI chat and live chat work together.
Frequently asked questions
How is this different from a scripted chatbot?
Scripted bots follow decision trees and break the moment a question is phrased differently. Sakhi.Chat uses AI grounded in your own knowledge base — your website, documents and answers — so it understands natural questions and replies with your facts, not canned menus.
What happens when the AI cannot answer?
It hands over. The conversation is flagged in the shared inbox, your team gets a mobile alert, and a human takes over with the full transcript. You control handover triggers: customer request, low confidence, or negative sentiment.
Which channels does it cover?
Website live chat, WhatsApp, Facebook Messenger, Instagram DMs, Telegram, Viber and email — one AI, one inbox, every channel. Connect only what you need.
How long does setup take?
Most businesses are answering questions within 30 minutes: connect your website for AI training, paste one line of JavaScript for web chat, and connect messaging channels in a few clicks.
Is there a free trial?
Yes — every plan starts with a 15-day free trial, no credit card required.